At Zaphira Organic Farms (OPC) Private Limited ("Zaphira"), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile application, or services.

We may collect the following types of information when you interact with us:

• Personal Information: Name, phone number, email address, billing/shipping address, payment details.
• Order & Transaction Data: Purchase history, payment records, and delivery preferences.
• Technical Information: IP address, device type, browser type, and usage data.
• Communication Data: Feedback, inquiries, reviews, and interactions with customer support.

We use your information to:

• Process and deliver your orders.
• Communicate updates, order status, and promotional offers.
• Improve our products, services, and customer experience. .
• Ensure security, fraud prevention, and compliance with legal obligations.

We do not sell or rent your personal information. However, we may share your data with:

• Logistics Partners: For product delivery and returns.
• Payment Gateways: To process secure transactions.
• Legal Authorities: When required by law, regulation, or court order.
• Service Providers: For IT, analytics, and customer support (under strict confidentiality).

We implement encryption, firewalls, and secure servers to protect your data.

• Access to your personal data is restricted to authorized personnel only.
• However, no method of transmission over the internet is 100% secure; we strive to ensure maximum safety.

• Our website/app may use cookies to improve user experience, analyze traffic, and personalize content.
• You can disable cookies through your browser settings, but some features may not function properly.

You have the right to:

• Access and request a copy of your personal data.
• Correct or update inaccurate information. .
• Request deletion of your personal data (subject to legal and operational . limits).
• Opt out of promotional communications at any time by emailing help@thezaphira.com.

• We retain customer data only as long as necessary to provide services and comply with legal obligations.
• After retention period, data is securely deleted or anonymized.

• This Privacy Policy may be updated periodically. .
• Changes will be notified on our website/app with the revised effective date.
• Continued use of our services implies acceptance of the updated policy.

For any questions, concerns, or requests regarding your privacy, please contact us:

Zaphira Organic Farms (OPC) Private Limited

27/6 Pratap Bhawan, 2nd Floor, Near Krishi Bhawan, Hazratganj, Lucknow -226001, Uttar Pradesh, India

• 8601400017
• help@thezaphira.com

☑ This Privacy Policy is effective from 1 September, 2025.