At Zaphira, we operate on a zero-wastage, lightning-fast delivery model. To ensure fairness for customers, riders, and farmers, we have a strict cancellation framework that is among the first of its kind in India.

• Customers may cancel their order within 2 minutes of placing it on the Zaphira app/website.
• After 2 minutes, the order is locked, packed, and dispatched and cannot be cancelled under any circumstances.

• If a customer attempts to cancel the order after the rider has reached the delivery location, it will be treated as a serious violation.
• In such cases:
• The order amount will be charged in full (no refund).
• The customer's account may be suspended or permanently blocked with immediate effect.
• Zaphira reserves the right to recover losses, including rider costs and product wastage, under applicable laws.

• Customers engaging in repeated cancellation abuse, refusal at doorstep, or fake orders will face:
• Immediate account termination.
• Blacklist entry across all Zaphira services (including pickup stores, subscriptions, and offers).
• Denial of future services without prior notice.

Cancellations/refunds beyond the 2-minute window may only be considered if:

• The product is unavailable due to Zaphira's operational issue.
• There is a verified technical error (e.g., duplicate payment).
• Such cases will be handled on a case-by-case basis by Zaphira's Quality & Operations Team.

By placing an order with Zaphira, customers:

• Accept that cancellation is limited to 2 minutes only.
• Agree that fraudulent or doorstep cancellations will result in account . suspension.
• Understand that this policy ensures farmer sustainability, rider safety, and customer fairness.

• Zaphira Organic Farms (OPC) Private Limited reserves the right to take legal action, recover losses, and block users found guilty of repeated abuse or fraud.
• This policy is binding and supersedes all prior communications regarding cancellations.

☑ This Cancellation Policy is effective from 1 September, 2025.