Brand & Vision
What is Zaphira Organic Farms (OPC) Pvt. Ltd .?
What is Zaphira Organic Farms (OPC) Pvt. Ltd .?
Zaphira is a premium organic food and wellness brand delivering farm-fresh
products directly to customers. We operate under the vision of "farm-to-home".
ensuring purity, authenticity, and sustainable growth across India.
What does "farm-to-home" mean in your business model?
What does "farm-to-home" mean in your business model?
"Farm-to-home" means that our products come directly from farms and producers
to customers without unnecessary middlemen. This ensures fair prices to
farmers, higher quality, and fresher deliveries for you.
What makes Zaphira different from other organic brands?
What makes Zaphira different from other organic brands?
Unlike other brands, Zaphira combines organic authenticity, ultra-fast
quick-commerce (15 minutes), and premium customer experience. We are also
Startup India-recognized and applauded by PM Modi in Mann Ki Baat, making us
one of India's most trusted emerging organic companies.
Who is the founder of Zaphira?
Who is the founder of Zaphira?
Zaphira is founded by Shayan Abdul Jishan, a passionate entrepreneur dedicated to revolutionizing India's food and wellness ecosystem. His vision
combines innovation, sustainability, and a strong customer-first approach.
Who is the founder of Zaphira?What is your 145-day ₹100 Cr cross-sale commitment?
Who is the founder of Zaphira?What is your 145-day ₹100 Cr cross-sale commitment?
Both companies have pledged to achieve ₹100 Crores in combined sales within
145 days. This is not just a financial milestone but a commitment to trust,
collaboration, and shared growth.
Are you DPIIT-recognized and Startup India-approved?
Are you DPIIT-recognized and Startup India-approved?
Yes. Zaphira is DPIIT-recognized and officially approved under Startup India.
This provides us with credibility, government recognition, and tax &
operational benefits to scale faster.
Are you DPIIT-recognized and Startup India-approved?
Are you DPIIT-recognized and Startup India-approved?
Yes. Zaphira is DPIIT-recognized and officially approved under Startup India.
This provides us with credibility, government recognition, and tax &
operational benefits to scale faster.
What values define your brand?
What values define your brand?
Zaphira and Danbro operate on four key values:
. Trust & Transparency in all dealings.
. Sustainability & Responsibility towards farmers and nature.
. Customer-Centric Innovation in products and services.
. Mutual Growth through partnerships like Zaphira x Danbro.
What are your long-term expansion plans?
What are your long-term expansion plans?
We aim to expand into 200+ cities across India, set up state franchises, and
enter the global organic and wellness market. Our long-term vision includes
IPO listing and global partnerships under the Zaphira umbrella.
Products & Quality
Are Zaphira products 180% organic?
Are Zaphira products 180% organic?
Yes, Every Zaphira product is sourced from certified organic farms and undergoes strict checks. We never compromise on purity or qualfty, making sure
our customers get genuine organic products.
Do you use preservatives or additives?
Do you use preservatives or additives?
No. Our products are 108% natural and free from harmful preservatives,
chemicals, or additives. Some items may have natural stabilizers (like rock
salt or vinegar) to maintain freshness but nothing artificial.
How are your products tested for quality?
How are your products tested for quality?
We have a multi-layer quality testing system: farm level checks, storage
inspections, and pre-delivery evaluations. Each batch is inspected by our
internal QA team and certified labs.
Where do you source your raw materials?
Where do you source your raw materials?
We source directly from organic farms, trusted farmers, and local producers
across India. This ensures authenticity, fair trade, and better pricing for
both farmers and customers.
Are your products suitable for children?
Are your products suitable for children?
Yes, our products are safe for children, being free from chemicals and
toxins. However, we always recommend consulting a pediatrician for special
dietary needs or allergies.
How do you ensure farm-to-home freshness?
How do you ensure farm-to-home freshness?
We use AI-driven demand forecasting, cold-chain logistics, and direct farmer
tie-ups. This reduces wastage and ensures that every delivery reaches you
fresh and safe.
Do you have seasonal fruits and vegetables?
Do you have seasonal fruits and vegetables?
Yes. We deliver seasonal fruits, vegetables, and organic greens fresh from
farms, ensuring better nutrition and taste aligned with nature's cycle.
What packaging do you use?
What packaging do you use?
We use eco-friendly packaging like kraft boxes, jute potlis, glass jars, and
recyclable materials. All packaging is designed to maintain freshness while
minimizing environmental impact
Can I customize gift hampers?
Can I customize gift hampers?
Yes! We provide custom gift hampers for corporate gifting, weddings,
festivals, and personal occasions. Customers can select products and packaging
style (jute, wooden boxes, premium hampers).
Can I subscribe for breakfast, lunch, and dinner separately?
Can I subscribe for breakfast, lunch, and dinner separately?
Yes. You can subscribe to any single meal slot or a full-day plan. For
example, you can choose only breakfast bowls, only lunch thalis, or only
Danbro bakery snacks-flexibility is our priority.
Do you offer weekly, monthly, and yearly plans?
Do you offer weekly, monthly, and yearly plans?
Yes. You can pause your subscription anytime via the app or by contacting
support. This is especially useful for travel or personal reasons. Paused days
can be adjusted or carried forward.
Do you provide calorie information?
Do you provide calorie information?
Yes. Our meal subscription includes nutritional breakdowns Like calorie
count, protein, fat, and carbohydrate content. This is especially helpful for
fitness-conscious customers.
Can offices and institutions take meal subscriptions?
Can offices and institutions take meal subscriptions?
Yes. We provide bulk meal plans for offices, schools, colleges, and hospitals. Customized corporate meal subscriptions are avallable with branding
and monthly billing.
How do you ensure food safety?
How do you ensure food safety?
We follow strict hygiene protocols: temperature checks, sealed eco-packaging. fresh ingredient sourcing, and zero leftover re-use policy. Every kitchen
undergoes regular audits.
Are subscriptions auto-renewed?
Are subscriptions auto-renewed?
Yes, for customer convenience. But you'll always get a reminder notification
before renewal, and you can cancel anytime.
Ordering & Delivery
How do I place an order?
How do I place an order?
You can place orders via our Zaphira app, website, WhatsApp ordering, or
Danbro outlets. For bulk or corporate orders, our customer support team will
assist directly.
What is the minimum order value?
What is the minimum order value?
The minimum order value is ₹99 for quick-commerce orders and ₹199 for meal
subscriptions. However, Danbro café pick-ups have no minimum.
What is your delivery time?
What is your delivery time?
We aim for 15-minute deliveries in select zones, and 30-45 minutes for other
areas. Subscription meals are delivered at fixed time slots chosen by you.
Do you provide 15-minute delivery?
Do you provide 15-minute delivery?
Yes! Zaphira is positioned as India's 1st 15-minute organic quick-commerce
brand, and we offer this service in select cities with micro-warehouses.
What areas do you cover?
What areas do you cover?
Currently, we operate in Lucknow and nearby regions, expanding to Shimla,
Solan, and other metro cities soon. Coverage is visible in the app during
checkout.
Do you deliver late night or 24*7?
Do you deliver late night or 24*7?
Yes. In select cities, we provide 24x7 delivery of essentials and bakery
products. Meal subscriptions follow fixed slots, while groceries and Danbro
items are on-demand.
Do you charge delivery fees?
Do you charge delivery fees?
Delivery is free for subscription customers. For regular orders, a nominal
fee applies depending on order size and location. First order is always free.
Can I schedule an order in advance?
Can I schedule an order in advance?
Yes. Customers can pre-schedule deliveries for specific times (like office
lunch or dinner at home). This ensures convenience and no last-minute rush.
Can I track my order in real time?
Can I track my order in real time?
Yes. The Zaphira app provides live GPS tracking of your delivery partner,
estimated time of arrival, and support in case of delays.
Can I cancel an order after placing it?
Can I cancel an order after placing it?
Yes, you can cancel within 2 minutes of placing the order directly from the
app or website. After that, the order moves into processing and cannot be
canceled.
What is the 2-minute cancellation rule?
What is the 2-minute cancellation rule?
To maintain speed and freshness, we allow cancellations only within 2 minutes
of order confirmation. This ensures no wastage or operational disruption once
preparation starts.
Do you provide refunds for quality issues?
Do you provide refunds for quality issues?
Yes. If a product has a verified quality issue, a refund or replacement will
be processed after inspection. Customers need to raise a complaint within 24
hours of delivery.
How long does it take to process refunds?
How long does it take to process refunds?
Refunds are processed within 7-10 working days to the original payment method or wallet, depending on your preference.
Do you issue refunds in wallet or bank?
Do you issue refunds in wallet or bank?
Refunds can be credited to your bank account, UPI, card, or Zaphira wallet.Wallet refunds are faster and can be used instantly for future orders.
What if I receive the wrong item?
What if I receive the wrong item?
If you receive the wrong product, please report it within 24 hours. We'll
arrange an immediate replacement or issue a refund, whichever you prefer.
What if my delivery is late?
What if my delivery is late?
We strive for on-time delivery. If it's delayed beyond the promised window,we offer compensation coupons or partial refunds based on the case.
Can I exchange a product?
Can I exchange a product?
Exchanges are allowed only for sealed, non-perishable products (Like packaged groceries). Perishable items like fruits, vegetables, and bakery goods cannot be exchanged.
Do you accept returns?
Do you accept returns?
Returns are accepted only in case of wrong product, damaged packaging, or verified quality issues. For hygiene reasons, opened or partially consumed items cannot be returned.
How do I file a refund/return request?
How do I file a refund/return request?
You can file via the Zaphira app, website, or helpline. Our team will verify with photos/video proof and initiate a return pickup or refund.
What if my order gets canceled by Zaphira?
What if my order gets canceled by Zaphira?
In rare cases (like stock issues), we notify customers and issue a 100%instant refund or provide an alternate product with discounts.
Do you provide store credits instead of refunds?
Do you provide store credits instead of refunds?
Yes, you can opt for Zaphira wallet credits which can be used immediately on future purchases with bonus rewards.
Can I return Danbro baked goods?
Can I return Danbro baked goods?
Due to their fresh nature, Danbro bakery items are not eligible for return unless damaged or wrongly delivered.
Do subscriptions have a refund policy?
Do subscriptions have a refund policy?
Subscriptions can be paused or canceled anytime. Refunds are provided on
unused days, adjusted against wallet or next cycle.
Do you charge cancellation fees?
Do you charge cancellation fees?
No cancellation fee applies within the 2-minute window. Beyond that, orders are locked, and refunds are not possible.
Payments & Pricing
What payment modes do you accept?
What payment modes do you accept?
We accept UPI, debit/credit cards, net banking, wallets (Paytm, PhonePe), and COD. Corporate and B2B clients can pay via bank transfer.
Do you offer COD (Cash on Delivery)?
Do you offer COD (Cash on Delivery)?
Yes, COD is available for most locations, except for bulk and corporate orders. A small COD handling fee may apply in some zones.
Can businesses get credit terms?
Can businesses get credit terms?
Yes. Hotels, restaurants, and corporate clients can avail 15-30 day credit cycles after KYC and approval by our finance team.
Do you provide special pricing for HoReCa?
Do you provide special pricing for HoReCa?
Yes, we have dedicated HoReCa pricing sheets for restaurants, hotels, and caterers, Bulk buyers also get exclusive B2B discounts and schemes
Do you have subscription discounts?
Do you have subscription discounts?
Yes. Subscriptions are offered at discounted rates compared to one-time orders. Longer plans (quarterly or yearly) save up to 25% more.
Are your prices inclusive of taxes?
Are your prices inclusive of taxes?
Yes. All prices displayed are inclusive of GST and applicable taxes, ensuring full transparency.
Can hotels and cafés order from Zaphira?
Can hotels and cafés order from Zaphira?
Yes. We supply organic groceries, spices, dairy, and ready-to-serve items to hotels, cafés, and caterers. Our HoReCa partners benefit from bulk discounts, reliable logistics, and consistent quality.
Do you supply to restaurants?
Do you supply to restaurants?
Yes. Many restaurants source organic produce, cold-pressed oils, and Danbro bakery items directly from Zaphira, ensuring a premium menu for their customers.
Can I buy wholesale groceries from you?
Can I buy wholesale groceries from you?
Yes. We offer wholesale and bulk pricing for groceries, fruits, vegetables, and packaged foods. Orders can be placed through our B2B platform or directly with our sales team.
Do you offer private label packaging?
Do you offer private label packaging?
Yes. Zaphira provides private label manufacturing and packaging services for businesses that want their own branding but with our organic quality assurance.
How do I become a distributor?
How do I become a distributor?
You can apply through our Distributor Program. After approval, you'll receive exclusive rights for a region, wholesale pricing, and marketing support.
Do you provide franchise opportunities?
Do you provide franchise opportunities?
Yes! Zaphira offers district and state franchise models for both organic quick-commerce stores and Zaphira * Danbro café outlets.
What is the investment for a franchise?
What is the investment for a franchise?
Franchise investment starts from ₹80-100 Lakhs for district franchises and ₹18-15 Crores for state franchises, depending on scale, A luxury store model
is available at around %1 Crore.
Can I partner with Zaphira for gifting?
Can I partner with Zaphira for gifting?
Yes. We design corporate gift hampers, festive boxes, and wedding collections with Zaphira Danbro products. Businesses can co-brand hampers for employees and clients.
Do you collaborate with corporates for employee meals?
Do you collaborate with corporates for employee meals?
Yes. Companies can subscribe to daily breakfast, lunch, and snack plans for employees, with flexible menus and discounted corporate billing.
Do you offer affiliate or reseller programs?
Do you offer affiliate or reseller programs?
Yes. We provide affiliate programs for influencers and reseller opportunities for small businesses who want to sell Zaphira products with commission margins.
Technology & Tracking
Can I save my payment details securely?
Can I save my payment details securely?
Yes. The app is PCI DSS compliant and uses encrypted gateways. Payment details are safely tokenized and never stored in plain form.
Do you provide loyalty points?
Do you provide loyalty points?
Yes. Every purchase earns Z-Points, which can be redeemed for discounts, free products, or exclusive offers. Subscription customers earn double points.
Do you provide WhatsApp order updates?
Do you provide WhatsApp order updates?
Yes. Customers receive real-time updates on WhatsApp, including order confirmation, rider tracking, and feedback requests.
Do you have AI-based recommendations?
Do you have AI-based recommendations?
Yes. Our app uses AI-driven algorithms to recommend products based on your buying history, health goals, and seasonal availability.
Technology & Tracking
How do you promote Zaphira * Danbro together?
How do you promote Zaphira * Danbro together?
We run co-branded campaigns, cross-selling in cafes and on the Zaphira app, exclusive offers, and joint social media promotions to highlight the partnership.
Do Zaphira and Danbro co-market products?
Do Zaphira and Danbro co-market products?
Yes. Both brands mutually endorse each other, featuring Zaphira products in Danbro cafés and Danbro bakery products on Zaphira's platforms.
Are there exclusive co-branded items?
Are there exclusive co-branded items?
Yes. We Launch limited edition Danbro * Zaphira products such as organic croissants, healthy snacks, and combo hampers. These are available onlythrough this collaboration.
Can influencers collaborate with you?
Can influencers collaborate with you?
Yes. We invite influencers, chefs, nutritionists, and lifestyle creators to collaborate for product promotions, reviews, and campaigns.
Do you provide co-branding rights to partners?
Do you provide co-branding rights to partners?
Yes, franchisees and B2B partners can use co-branded marketing rights withapproval, ensuring consistency while leveraging both Zaphira and Danbro reputations.
Customer Support & Values
How do I contact customer support?
How do I contact customer support?
You can reach us via helpline (8601400017), email (help@thezaphira.com) in-app chat, or WhatsApp support. We ensure quick responses 7 days a week.
How do you handle customer complaints?
How do you handle customer complaints?
Complaints are logged into our CRM system and resolved within 24-48 hours Shift verified issues are compensated with refunds, replacements, or loyalty credits.
What social media channels can I follow?
What social media channels can I follow?
You can follow us on Instagram, Facebook, tiktok, Twitter, and YouTube for offers, updates, and behind-the-scenes stories of Zaphira x Danbro.
How do you ensure ethical and sustainable practices?
How do you ensure ethical and sustainable practices?
We believe in organic farming, fair trade, eco-friendly packaging, and zero-waste policies. Every product reflects our commitment to sustainability, farmer welfare, and customer trust.
Brand, Story & Trust
Who is behind the vision of Zaphira?
Who is behind the vision of Zaphira?
Zaphira is led by Founder & CEO Shayan Abdul Jishan, who envisions building India's largest organic quick-commerce ecosystem while preserving trust, ethics, and farmer-first values.
What does "Ek Soch, Ek Safar, Ek Inquilab - Zaphira" mean?
What does "Ek Soch, Ek Safar, Ek Inquilab - Zaphira" mean?
It reflects our philosophy: One Thought, One Journey, One Revolution. Zaphira is not just a business - it's a movement to transform India's food & wellness landscape.
Why should I trust Zaphira's products?
Why should I trust Zaphira's products?
We ensure full traceability, certifications, farmer tie-ups, and direct supply chains. Every product comes with a promise of purity and transparency unlike mass-market items.
Does Zaphira really work with farmers directly?
Does Zaphira really work with farmers directly?
Yes. We work with organic farmers, cooperatives, and self-help groups, cutting out middlemen and ensuring better prices for farmers and lower costs for customers.
Is Zaphira only about food?
Is Zaphira only about food?
No. Zaphira is a multi-vertical lifestyle ecosystem covering organic food, skincare (Noor by Shayan), fashion (ISAVII), events, and cafés.
Is Danbro a bakery or café chain?
Is Danbro a bakery or café chain?
Danbro is a premium bakery & café brand, offering world-class pastries, breads, snacks, and beverages. Together with Zaphira, it expands into organic-meal cafés.
How does Zaphira x Danbro help the community?
How does Zaphira x Danbro help the community?
By creating employment opportunities, empowering farmers, promoting sustainable farming, and introducing healthier food options, we uplift both local communities and customers.
Are your operations eco-friendly?
Are your operations eco-friendly?
Yes. We follow zero-waste kitchen policies, eco-friendly packaging, solar-powered warehouses, and recyclable logistics systems.
Are you planning global expansion?
Are you planning global expansion?
Yes. Zaphira aims to expand from India to Middle East, Southeast Asia, and European organic markets in the next 5 years.
What recognition has Zaphira received?
What recognition has Zaphira received?
We are DPIIT-certified, Startup India-recognized, and mentioned in maximum newspapers of india for promoting organic living and entrepreneurship.
What industries do Zaphira operate in?
What industries do Zaphira operate in?
We work across quick-commerce, HoReCa, B2B supply, franchise retail, organic
Who are Zaphira's key partners?
Who are Zaphira's key partners?
Key partners include Danbro, farm cooperatives, and institutional distributors across multiple cities.
What is Zaphira's tagline?
What is Zaphira's tagline?
"India's 1st 15-Minute Organic Quick-Commerce Brand." A promise of speed, purity, and trust.
How do you maintain brand trust?
How do you maintain brand trust?
Through transparent pricing, visible certifications, ethical marketing, customer-first service, and consistent quality control.
Products & Certifications
What categories of products does Zaphira offer?
What categories of products does Zaphira offer?
We offer organic groceries, fruits, vegetables, dairy, spices, oils, chocolates, skincare, soaps, and subscription meals.
Do you make handmade chocolates?
Do you make handmade chocolates?
Yes! Zaphira crafts premium handmade chocolates in flavors Like almond, Hazelnut, rose, and orange - packaged aesthetically for gifting.
Do you sell subscription boxes?
Do you sell subscription boxes?
Yes. We offer weekly & monthly subscription boxes for groceries, skincare,and Danbro x Zaphira meals.
Are Zaphira spices authentic?
Are Zaphira spices authentic?
Yes. Our spices are farm-sourced, stone-ground, and chemical-free, maintaining their natural aroma and medicinal properties.
Do you offer seasonal subscription hampers?
Do you offer seasonal subscription hampers?
Yes. We create festive hampers (Diwali, Eid, Christmas), seasonal fruit baskets, and skincare gift sets.
Are your soaps good for sensitive skin?
Are your soaps good for sensitive skin?
Yes. Our goat milk, aloe vera, and shea butter soaps are specially made for sensitive, acne-prone, or dry skin.
Do you test products on animals?
Do you test products on animals?
No. We are a cruelty-free brand and strictly against animal testing.
Do you offer combo packs?
Do you offer combo packs?
Yes. Customers can purchase meal combos, spice packs, skincare kits, and chocolate assortments at discounted rates.
What is special about Zaphira dairy?
What is special about Zaphira dairy?
We provide A2 milk, paneer, curd, and ghee sourced from organic indigenous cows, ensuring high nutrition and purity.
Can I request customized products?
Can I request customized products?
Yes. For bulk, corporate, or personal orders, we create custom packs, hampers, and product mixes tailored to your requirements.
