Zaphira Organic Farms (OPC) Pvt. Ltd.
Zaphira Organic Farms (OPC) Private Limited (CIN: U01500UP20250PC227626 | GST: 09AACCZZ6813F1Z6) Registered Office: 27/6 Pratap Bhawan, 2nd Floor, Near Krishi Bhawan, Hazratganj, Lucknow 226001 Uttar Pradesh, India Customer Support: 📞 8601400017 | 🍥 help@thezaphira.com
Customer Support Hours
🕑 Monday to Sunday: Always Open.
🏗 Public Holidays: 9:00 AM - 11:30 PM (24×7 emergency support available for subscription and bulk orders)
Support Channels
- Phone Support: Direct helpline for urgent delivery, payment, or order issues.
- Email Support: For refunds, quality complaints, or feedback (responses within 24-48 hours).
- WhatsApp Chatbot: Coming soon for instant order tracking and self-service support.
- Pickup Stores: In-person assistance available at Zaphira Pickup Points.
Escalation Matrix (3 Levels)
If your issue is not resolved at the first point of contact:
Level 1: Customer Care Executive → help@thezaphira.com.
Level 2: Customer Experience Manager → escalations@thezaphira.com
Level 3: Grievance Redressal Officer → grievance@thezaphira.com(mandatory under IT Rules 2021 if you want PAN-India compliance)
Legal & Compliance Information
- CIN: U01500UP20250PC227626
- GSTIN: 09AACCZZ6813F1Z6
Mailing & Courier Address (for returns/complaints)
Zaphira Organic Farms (OPC) Private Limited Attn: Customer Care Department 27/6 Pratap Bhawan, 2nd Floor, Near Krishi Bhawan, Hazratganj, Lucknow - 226001, Uttar Pradesh, India
Discover more in our FAQ
What makes a product organic?
What makes a product organic?
Organic products are made without synthetic pesticides, GMOs, or artificial additives, following strict farming standards.
Are organic products healthier?
Are organic products healthier?
Organic foods may contain more nutrients and fewer chemicals, supporting overall wellness and long-term health benefits.
Why do organic products cost more?
Why do organic products cost more?
They’re made using ethical, eco-friendly methods with higher-quality ingredients and stricter certifications, raising production costs.
How can I know a product is organic?
How can I know a product is organic?
Check for certified organic labels from trusted organizations like USDA Organic or EU Organic on the packaging.
